Thanks to John Cow and Garry Conn, and my recent brush with an unsavory incident, I decided to write something about this. Everyday, I get suspecting and doubting comments from personal friends and family when I tell them they can start making some money online like I am doing now, no matter how little.
The reason? There are thousands of online scams masquerading as marketers and bloggers, with questionable products and services. They even make it on the TV news over here in Singapore.
So much so they just about bury the others trying to make a living online, who are either honest or naive. I believe a significant amount of time has to be wasted convincing people that not everyone is a fraud. While this is unproductive and we could ignore this and concentrate on actual methods instead, it certainly affects the level of conversion possible if our industry had more honest people or products.
Unfortunately, it is near impossible to stop anyone making a quick buck out of anything. If there is a demand, you can bet there will be a supply. Everyone has themselves or a family to feed. And who am I to say that under any circumstances, we should never ever go against our principles? I have never had to be in that situation, but emergencies and greed can often lead people to do things they do not really wish to.
I normally try to tread a balanced path, and it will be the same for this. I will not share my recent incident nor name any names as I managed to convince the other party that their reputation was more valuable than transaction fees. Instead, I will share some of what any of us should try to follow, if we are serious about making money online long term, a positive reputation and brand can often be everything. We would not have to look over our shoulders or be indignant about any possible accusations.
1. Provide real valuable content/products
A lot of online products promise a lot but fail to deliver. I thought hard about this before criticizing, as rarely any product provided any value to me. Thus I found it hard to promote them. The question would be whether they do not have any value at all to anyone. There might just be someone who could benefit from them. That said, if you sincerely provide valuable content on your blog or product, my opinion is that a little hype is fine. The problem is that most go the easy route by hyping beyond what they actually provide, to secure sales. It is marketing taken to the negative extremes.
2. Do not promise what you cannot deliver
It is easy to promise the sky, in order to get as many sales or readers as possible. It creates hype and probably quick early results. But if ultimately you cannot deliver, your reputation will be flushed down the drain. You can repair it by following up on complaints but promises once broken will leave scars. Many people will give you a second chance, but why spend extra effort having to get to that stage? If you still fail to deliver despite best efforts, be quick to address the problem and do your best to provide additional make-up value.
3. Read your fine print
Yes, often it is the consumer who has more at stake in this area. But as a provider, be sure to read yours as well. If you need to include any particular clause, do so.
4. Make known the good guys
Somehow I tend to believe that there is power in numbers. If you put it to good use, there is no harm. By letting others know who the honest ones are, it will help point more people to what they really need. It is useful to know the scammers, but at the end of the day you only know who to avoid. By spreading the word about the true providers, consumers know instantly who to go to, and what to expect. And…
5. Treat others as (potential) partners, not competitors
Maki recently wrote a great post on this in terms of blogging. The same applies to any industry. It might be hard to do because humans are inherently greedy and who would not like to make more money? But a combined effort working together can oftentimes bring greater positive results.
6. Choose your partners
This goes without saying. Working with like-minded individuals will create better synergy. And if there is an overall positive synergy, the results will follow.
7. If you make a mistake, admit it, address it
The hardest thing for almost anyone to do. Even for me. But if anything, it gives you a second chance to make things right. Why bite the hand that feeds you?
I am sure there are many more ‘rules’ or ‘principles’ that you might follow. Feel free to share them here. The above points are just what I try my best to adhere to. Making money online by being a fake can sometimes make you instant millions. But it never lasts and there might be other undesired consequences. This is something I aim to do for the long run, and the worst thing I could do is to jeopardize things by being greedy or totally dishonest. I do not profess to be the perfect guy, and I expect (6) to be something that will happen along the way progressing along my learning curve. But for sure I hope to always correct myself whenever necessary.
Thanks for reading!
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8 Responses
Monika @ The Writers Manifesto
November 12th, 2007 at 11:05 am
1Wise words YC and so true,
You know, the slugging match that is happening over at Cow’s right now regarding this subject is getting a bit ridiculous. There is a total lack of respect for each other and no end in sight as to who is going to stop this nonsense.
Monika
zhereford
November 12th, 2007 at 2:18 pm
2YC this is a valuable article for both the marketer and the client.
I too, have been stung recently and I thought I had learned to spot the more hype than substance offers.
If more people read articles like this one, it would reinforce the phrase ‘caveat emptor’.
Ken Xu
November 12th, 2007 at 3:18 pm
3As wise as Lao Tze! :D
I believe blog is the the most powerful media to build trust and credibility. All things happen because of the hasty freaks. They haven’t tried the product and directly recommend it to others via expert’s hype. It’s a hype that being hype again. Or we can call it super-hyping! :P
Great article, buddy! Stumbled!
Robert Eilers
November 12th, 2007 at 3:20 pm
4Honesty is everything. There was a recent marketer that moved his newsletter to a different autoresponder. To get people to move along to the new autoresponder he said that there would be a special gift worth $97. Of course I move to the new autoresponder ( which I would have done anyway without the gift ) expecting something really big for the gift. What did I get? A one page html page that told about how he used links on a free version of software to create traffic. It wasn’t even anything mind blowing. I was quite disappointed and even felt kind of used. $97 was a real overstatement for the free gift. Was this honest? I did feel a little dirty afterwards.
chipseo
November 12th, 2007 at 7:09 pm
5Scams in one form or another just prey on the unsuspecting but when you can hide behind a computer screen I guess it makes it easier to cross that line. Scott
Caroline Middlebrook
November 13th, 2007 at 1:07 pm
6Yes I wholeheartedly agree. I have a very strong dislike of anything that is overly hyped and of course in the world of Internet marketing, it’s absolutely everywhere! Even some people that do deliver and I respect very much still annoy me with their hype.
You know what’s better - getting other people to generate the hype on your behalf!
YC
November 18th, 2007 at 3:02 pm
7@ Monika - It happens all the time and it’s entertainment for many people. It’s instances like this when you can see more of what people are like.
@ Z - Sorry to hear about that, but it’s true - we constantly have to be on our guard and this causes more harm than good to the industry.
@ Ken - Thanks for the stumble, bud! As with all things useful, you will get people who will use it wisely, or those who will take advantage of it for their own means. It’s human nature.
@ Robert - Thanks for dropping by and leaving a comment! Much appreciated. I think using gifts as an incentive for clients is fine, but not when it is abused like that. Still, it does more harm than good to the marketer.
@ Scott - That is the power of being online. You communicate without physical contact and despite all the tracking abilities, you can really just disappear and that provides an incentive for dishonesty.
@ Caroline - Well, hype moves the world. If you have little hype, you need to wait longer for results. And what is the world driven on? Results.
Azlan Hussain @ Online Business Ideas & Opportunities
March 21st, 2008 at 6:06 pm
8I can’t agree less. In fact another important aspect to be successful online is to do it and the rest will follow. For instance if you need people to come over to yr blog, you need to visit them first. If you want to make money online, you have to help others make it first.
cheers
Azlan
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