Whenever the term ‘Marketer’ comes up in conversations with friends, it would always inspire looks of derision and disgust on their faces, regardless of what types you were talking about.
“They’re just sneaky little liars who are trying to sell their wares to unsuspecting crowds.”
“They don’t care if you really need it - they just want to empty your wallet!”
I could come up with a laundry list of derogatory or misinformed comments, but that would not serve any purpose. Instead, it would be more productive and helpful if we could study why and how their impressions could be changed, by how we, as Internet Marketers, go about our business.
In my opinion, being a Marketer means embodying the following few traits. Serving these would go a long way in changing the way people perceive you as an Internet Marketer, and you will stand out positively in the minds and hearts of clients:
1. Always look out for the best interests of your clients, not your own
I would often hear one saying “I’m a businessman, I would never do something where I am in a losing position”. That is true, but would you also do something where your client is in that position? Surprisingly, I have come across more situations than you could count on a hand-held calculator.
Always have your clients’ best interests at heart. They might not buy from you, but always do your best to solve their problems. When you are recognised as a solution provider, eventually they would return to you more times than they could show you the door.
2. Provide value
This has been said so often, I would probably become rich just from receiving a penny each time it gets mentioned. Most marketers believe they provide value because of their products, but the best marketers know the value is in enriching their clients’ lives.The more you you contribute to them in that aspect, the more value they see in their relationship with you. I cannot begin to describe how successful you would become just by doing that alone.
3. Give more, constantly
It is not necessary just giving more than you receive. It is also how frequently you do it.
You look out for your clients’ best interests, and you provide value. But if you do this constantly amidst their changing needs, as much as possible within your means, and helping them arrive at decisions with well-informed advice, in turn they would not view you as just someone trying to sell solutions. They would regard you as a friend, a mentor and someone who truly cares for their well-being and success.
At the end of the day, being a Marketer not only means being successful in promoting, creating awareness and sales conversions. It also means being remembered for all the right reasons - that you have brought richness to the lives of many, and they remember you for being there when it mattered, with a solution, advice, tips or just a friend pointing them in the right direction.
14 Responses
Dana Wallert
September 25th, 2007 at 9:36 pm
1“Always have your clients’ best interests at heart. They might not buy from you, but always do your best to solve their problems.”
That is so key! But it’s also hard to do. It can feel really unnatural to refer your prospects or clients away…but I’ve gotten a good amount of referrals via just such “lost” sales or jobs.
Rubab
September 25th, 2007 at 10:15 pm
2Marketing is not always bad, its also about helping and providing people with most right information they need and this is good post to-omit the impression about marketing.
david
September 25th, 2007 at 11:13 pm
3Those 3 are great tips and I value them highly!
Chris Jacobson
September 27th, 2007 at 1:40 am
4Good tips YC! :D
YC
September 27th, 2007 at 4:57 am
5@ Dana - It is also something most businesses can’t practise because they are afraid that this would result in them losing potential business. But I’d say try it. If it really turns out that way, it could be that you’re targetting the wrong group, or your solutions might not be comparable which would mean some time working on.
@ Rubab - It really depends on the individual who is marketing. The attitude and intentions are key.
@ David - You are a great example of them! :)
@ Chris - Thanks Chris! You practise them well too!
cardiogirl
September 27th, 2007 at 12:41 pm
6Solid advice and something I believe the “little guy” engages in, but something that invariably gets lost when the little guy becomes hugely successful.
Let us not forget our roots!
cardiogirl, low tops optional
Gotan Raider
September 28th, 2007 at 4:55 pm
7I know the feeling. For some reason I felt for years that WH SEO firms were not providing value for the money they charged. Did I say “for some reason”?
Ok try this: How about charking 20K for a one morning training session and a PDF with an “assesment report” whose sole purpose is to get the client to hire the SEO firm for further development?
Provide value…. :) That’s probably the main reason I was drawn to Black Hat in the early days. I had the feeling White Hat guys were just skimming the corporations that could afford big fees with no regards to ROI metrics.
Please don’t take this as an attack to all WH SEOs. It’s not. I am just concurring with this post POV, just coming from a different angle.
I am actually being a good boy and moving away from BH.
Adam Maywald
September 28th, 2007 at 7:07 pm
8Its funny that these 3 steps should be essential in your thought process for a client, but sadly, its not always the case for some marketers out there. That is especially the case in the SEO industry. Too many times have I come a cross a client that had SEO done before, but the keywords they were targeting would not garner any new business for the client…even if they were ranking for it. :)
11 Best Online Marketing Quotes of the Week - 9/28/07
September 28th, 2007 at 8:44 pm
9[…] I would often hear one saying “I’m a businessman, I would never do something where I am in a losing position”. That is true, but would you also do something where your client is in that position? - YC on Marketing Isn’t Bullcrap […]
YC
September 29th, 2007 at 12:21 am
10@ Cardiogirl - Yes unfortunately it becomes harder as one moves up the ladder and starts chasing the profit instead of the other way round.
@ Gotan & Adam - thanks for your comments! :) but you guys have given me food for thought and wonder if it could be the norm in the SEO industry. Hmm
nXplorer
October 1st, 2007 at 7:11 pm
11Even though I agree with your three points you should never forget about your own goals and needs as an entrepreneur and not invest more time than a certain client is worth (e.g. paying you).
YC
October 3rd, 2007 at 4:01 am
12@nXplorer - While I wouldn’t disagree with you totally, but most marketers have that as their priority instead - if you do not pay me for my time, I will not bother. I don’t think it’s a strict and fast rule, but certainly coming from helping first then worrying about the returns after, would reap better rewards in the long run. The key is building relationships.
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October 10th, 2007 at 10:45 pm
13[…] Marketing Isn’t Bullcrap […]
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October 19th, 2007 at 8:21 am
14[…] Marketing Isn’t Bullcrap A new perspective on the term ‘Marketer’ that moves it from the level of the cockroach into a better light! […]
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